Return & Refund

🔄 Return & Refund Policy — Bin Sharry

At Bin Sharry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Return or exchange requests must be submitted within 7 days of receiving the order.
  • Proof of purchase or order confirmation must be provided.

Items that do not meet these conditions may not qualify for return or exchange.

2. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect product
  • A wrong size sent by our team

Please contact us within 24 hours of delivery and provide clear photos or videos of the issue.

After verification, we will arrange a replacement, exchange, or refund where applicable.

3. Exchange Policy

Eligible products may be exchanged for:

  • A different size
  • The correct item
  • A replacement for a defective product

Exchange approval is subject to product availability.

Customers may be responsible for shipping costs in cases where the exchange is requested for reasons other than a defective or incorrect product.

4. Refund Policy

Refunds are only issued in the following circumstances:

  • The product received is defective or damaged.
  • The wrong product was delivered.
  • The ordered item is unavailable after payment has been received.
  • Bin Sharry is unable to fulfill the order.

Once approved, refunds will be processed within 5–7 business days through:

  • Bank Transfer
  • EasyPaisa
  • JazzCash
  • Original payment method (where applicable)

5. Non-Refundable & Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products that have been worn, washed, or used.
  • Products returned without original tags or packaging.
  • Clearance, discounted, or sale items.
  • Free gifts and promotional items.
  • Products damaged due to customer misuse, negligence, or improper care.

6. Cash on Delivery (COD) Advance Payment

For selected Cash on Delivery orders, Bin Sharry may collect an advance payment of PKR 300 for order verification and delivery confirmation.

This amount may be non-refundable if:

  • The customer cancels the order after confirmation.
  • The customer refuses to accept the parcel upon delivery.
  • Incorrect shipping information is provided.
  • Delivery fails due to customer unavailability.

The advance payment will be refunded if Bin Sharry cancels the order or is unable to fulfill it.

7. Return Shipping

Customers should contact our support team before returning any item.

Returns sent without prior approval may not be accepted.

Where applicable, return shipping instructions will be provided by our customer support team.

8. Contact Us

For return, exchange, or refund requests, please contact:

Email: binsharry30@gmail.com

Our support team will review your request and respond as soon as possible.